Always know what members want from your organization. Understand how they think and be aware of their differences so you can plan effectively.

Respect employees' personalities, monitor their results, not their time, and never, never, never treat women inappropriately.

Leave a message when you can't reach somebody and always return phone calls and emails and respond to written letters.

Be savvy about advocacy and policy-making.

Keep pace with technology advancements but don't rush into a web site redesign.

Make the most of the time and skills of young Board members.

And don't strive to "play it safe."